Terms & Conditions
PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.
Return Policy
Graphic Only Items:
There is no return or refund because of their custom nature.
Hardware Only Items:
If you are not satisfied with your purchase, you can return it within 30 days after first receiving your product.
The product must be returned to the warehouse within 14 days of the issuance of the return. All products must be packed in the original, unmarked packaging including any accessories, manuals, documentation and registration that shipped with the product. If the item is returned unopened in the original box, we will exchange it or offer you a refund based on your original method of payment.
Graphic Packages:
Printed graphics are non-refundable due to its custom nature with the media and labor required to produce. However, the stock hardware portion of the display can be returned for a refund. Please contact support@shop360csg.com for a Return Material Authorization (RMA) request within 30 calendar days of the receipt of the product. If the hardware portion is returned in the original box, in unused condition we will exchange it or offer you a refund based on your original method of payment and your needs. The product must be returned to the warehouse within 14 calendar days of the issuance of the RMA. (all shipping fees are non-refundable) All products must include any accessories, manuals, documentation and registration that shipped with the product. We do not charge a restocking fee.
Warranty
Warranty Policy
In an effort to protect our consumers, we carry three types of product warranties against manufacturing defects: a 6-Month Warranty, 1-Year Warranty and a Lifetime Warranty. The warranty period will be listed on the individual product page as well as spec sheet.
If you find a manufacturing defect, then let us know, and we will repair or replace parts or product. Send us a photo of the defect within the timeframe of the warranty of your product, and we will determine best actions. Contact Customer Service to file your warranty claim.
* Please note, if your order is incorrect or damaged in shipping, please contact us within 48 hours of receiving your order, and at our discretion, we will make the proper arrangements.
**Warranties do not cover damage due to accidents, abuse, or normal wear and tear.
Warranty Claim
In the event your product gets damaged within warranty, please contact support@shop360csg.com with the following items.
- Order Number for reference
- An image or images of the product showing the issue
*Warranties do not cover damage due to accidents, abuse, or normal wear and tear.
Digital Proof Approval Policy
Digital Proofs must be pre-approved in writing via email before printing can take place.
Please only approve of your graphic art when you are ready to commit to it's printing, as this approval is final and not reversible. Approving your proof confirms that you are aware of your image quality of the file(s) you have provided and that you are accepting the spelling, layout, PMS callouts and quantities listed in the digital proof.
Approval must be received by 2 PM ET for that business day to count or else the approval date will be the following business day.
Limitation of Liability
www.360csg.com shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if www.360csg.com has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you. When placing an order with 360 Creative Solutions Group the customer agrees to the terms or our limited liability and return and refund policies 360 Creative Solutions Group’s limit of liability is the purchase price of the stand or banner purchased. The customer agrees to hold 360 Creative Solutions Group harmless for any other costs other than those associated with the direct purchase price of the stand or banner purchased. 360 Creative Solutions Group does not refund shipping charges. Customers are responsible for all shipping charges of products 360 Creative Solutions Group is not responsible for products damaged in shipping, mis or redirected products, or any other circumstances out of 360 Creative Solutions Group control. A stand or banner may be either refunded or repaired at 360 Creative Solutions Group discretion, if it is within the return policy time frame.
When it comes to shipping delays, we follow UPS/FedEx rules and Exclusions. We are unable to refund any delays due to the following below: Shipments that are delayed due to causes beyond UPS’s/FedEx’s control including, but not limited to: the unavailability or refusal of a person to accept Delivery of the Shipment, acts of God, natural disasters, war risks, acts of terrorism, acts of public authorities acting with actual or apparent authority, acts or omissions of customs or similar authorities, authority of law, insufficient information provided by a customer, Hazardous Materials Packages improperly offered for transport, the application of security regulations imposed by the government, or other-wise applicable to the Shipment, riots, strikes or other labor disputes, civil unrest, disruptions in national or local air or ground transportation networks (including, but not limited to, UPS’s/FedEx’s transportation network), disruption or failure of communication and information systems, and adverse weather conditions.
International Shipments for which the customer is responsible as the payer of any applicable duties and taxes and Delivery is delayed until payment arrangements are made. 360 Creative Solutions Group is not responsible for any taxes nor broker fees imposed by the Canadian government or any other foreign Entity for the Drop ship of our products. It is the receiver's responsibility to pay all duty/ taxes and broker fees associated with the shipment to the country of destination.
Pricing
All prices are subject to change without notice unless otherwise agreed to at the time of order.
Typographical Errors
In the event that a www.360csg.com product is mistakenly listed at an incorrect price, www.360csg.com reserves the right to refuse or cancel any orders placed for product(s) listed at the incorrect price. www.360csg.com reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, www.360csg.com shall issue a credit to your credit card account in the amount of the incorrect price.
Notice to Purchaser
Information contained on this site is believed to be reliable but neither accuracy nor completeness is guaranteed. 360 Creative Solutions Group and its vendors' only obligation shall be to replace such quantity of the product proven to be defective. Neither 360 Creative Solutions Group nor its vendors shall be liable for any injury, loss or damage, direct or indirect arising from the use or inability to use the products.
Substitutions/Upgrades
360 Creative Solutions Group reserves the right to substitute fabric or hardware of equal or greater value at their discretion.
Trademarks
All trademarks, service marks and trade names of www.360csg.com and 360 Creative Solutions Group used in the site are trademarks or registered trademarks of 360 Creative Solutions Group.
Term; Termination
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by www.360csg.com without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.
Notice
www.360csg.com may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to www.360csg.com.
Use of Site
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a www.360csg.com or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.
We reserve the right to refuse service.
Indemnification
You agree to indemnify, defend, and hold harmless www.360csg.com, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.
We do not typically sign signature requests for 3rd party agreements, or any type of indemnification agreements anytime before, or during the order process, including during production, in which customers will be responsible for any and all portions of your order that is already in production depending on order status.
Privacy Policy
What Information Do We Collect?
- We collect information from you when you register on the site, place an order, respond to a survey or communication such as e-mail, or participate in another site feature.
- Like many websites, we use "cookies" to enhance your experience and gather information about visitors and visits to our websites. Please refer to the "Do we use 'cookies'?" section below for information about cookies and how we use them.
How Do We Use Your Information?
We may use the information we collect from you when you register, purchase products, enter a contest or promotion, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
- To personalize your site experience and to allow us to deliver the type of content and product offerings in which you are most interested.
- To allow us to better service you in responding to your customer service requests.
- To quickly process your transactions.
- To administer a contest, promotion, survey or other site feature.
- If you have opted-in to receive our e-mail newsletter, we may send you periodic e-mails. If you would no longer like to receive promotional e-mail from us, please refer to the "How can you opt-out, remove or modify information you have provided to us?" section below. If you have not opted-in to receive e-mail newsletters, you will not receive these e-mails.
How Do We Protect Visitor Information?
We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above.
Do We Use "Cookies"?
Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.
We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Google Chrome, Mozilla Firefox, Safari, or others) settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookies.
Do We Disclose The Information We Collect To Outside Parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice, except as described below. The term "outside parties" does not include www.360csg.com. It also does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.
However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
How Can You Opt-Out, Remove Or Modify Information You Have Provided To Us?
To modify your email subscription preferences, simply choose “update preferences” or “unsubscribe” from the bottom of any branded email or notify us directly. To update your personal ad preferences or to opt out of third party tracking services such as Google, please review the following options:
Third Party Links
In an attempt to provide you with increased value, we may include third party links on our site. These linked sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these linked sites (including if a specific link does not work).
Changes To Our Policy
If we decide to change our privacy policy, we will post those changes on this page. Policy changes will apply only to information collected after the date of the change. This policy was last modified on May 14, 2020.
Questions And Feedback
We welcome your questions, comments, and concerns about privacy. Please send us any and all feedback pertaining to privacy, or any other issue.
Online Policy Only
This online privacy policy applies only to information collected through our website and not to information collected offline.
Terms And Conditions
Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website.
Your Consent
By using our site, you consent to our privacy policy.
Shipping Liability
When it comes to shipping delays we follow UPS/FedEx rules and Exclusions. We are unable to refund any delays due to the following below: Shipments that are delayed due to causes beyond UPS’s/FedEx’s control including, but not limited to: the unavailability or refusal of a person to accept Delivery of the Shipment, acts of God, natural disasters, war risks, acts of terrorism, acts of public authorities acting with actual or apparent authority, acts or omissions of customs or similar authorities, authority of law, insufficient information provided by a customer, Hazardous Materials Packages improperly offered for transport, the application of security regulations imposed by the government, or other-wise applicable to the Shipment, riots, strikes or other labor disputes, civil unrest, disruptions in national or local air or ground transportation networks (including, but not limited to, UPS’s/FedEx’s transportation network), disruption or failure of communication and information systems, and adverse weather conditions.
International Shipments for which the customer is responsible as the payer of any applicable duties and taxes and Delivery is delayed until payment arrangements are made. 360 Creative Solutions Group is not responsible for any taxes nor broker fees imposed by the Canadian government or any other foreign Entity for the Drop ship of our products. It is the receiver's responsibility to pay all duty/ taxes and broker fees associated with the shipment to the country of destination.
Proof Approval Policy
Digital Proofs must be pre-approved in writing via email before printing can take place.
Please only approve of your graphic art when you are ready to commit to it's printing, as this approval is final and not reversible. Approving your proof confirms that you are aware of your image quality of the file(s) you have provided and that you are accepting the spelling, layout, PMS callouts and quantities listed in the digital proof.
Approval must be received by 2 PM ET for that business day to count or else the approval date will be the following business day.
My Ordered Arrived Damaged Or Defective
We’re very sorry; let’s get this fixed for you! Contact us within 48 hours after receiving your product.
Warranty Policy
In an effort to protect our consumers, we carry three types of product warranties against manufacturing defects: a 6-Month Warranty, 1-Year Warranty and a Lifetime Warranty. The warranty period will be listed on the individual product page as well as spec sheet.
If you find a manufacturing defect, then let us know, and we will repair or replace parts or product. Send us a photo of the defect within the timeframe of the warranty of your product, and we will determine best actions. Contact Customer Service to file your warranty claim.
* Please note, if your order is incorrect or damaged in shipping, please contact us within 48 hours of receiving your order, and at our discretion, we will make the proper arrangements.
**Warranties do not cover damage due to accidents, abuse, or normal wear and tear.
Warranty Claim
In the event your product gets damaged within warranty, please contact support@shop360csg.com with the following items.
- Order Number for reference
- An image or images of the product showing the issue
*Warranties do not cover damage due to accidents, abuse, or normal wear and tear.
Return Policy
Graphic Only Items:
There is no return or refund because of their custom nature.
Hardware Only Items:
If you are not satisfied with your purchase, you can return it within 30 days after first receiving your product.
The product must be returned to the warehouse within 14 days of the issuance of the return. All products must be packed in the original, unmarked packaging including any accessories, manuals, documentation and registration that shipped with the product. If the item is returned unopened in the original box, we will exchange it or offer you a refund based on your original method of payment.
Graphic Packages:
Printed graphics are non-refundable due to its custom nature with the media and labor required to produce. However, the stock hardware portion of the display can be returned for a refund. Please contact support@shop360csg.com for a Return Material Authorization (RMA) request within 30 calendar days of the receipt of the product. If the hardware portion is returned in the original box, in unused condition we will exchange it or offer you a refund based on your original method of payment and your needs. The product must be returned to the warehouse within 14 calendar days of the issuance of the RMA. (all shipping fees are non-refundable) All products must include any accessories, manuals, documentation and registration that shipped with the product. We do not charge a restocking fee.
